Support Schedule

Our support team is staffed with normal people who work regular business hours and take holidays and vacations from work. Support chat is available 24/7, but responses will be delayed until active support hours unless the issue is critical.

Full Support

Our support team is operating at normal capacity during our normal business hours, which are 9a-4p Eastern US, Monday through Friday.

Light Support

Minimal staffing and support is available during normal business hours, which are Monday through Friday 9a-4p Eastern US.

Critical Only

Our support team is not available but an emergency team is on call for urgent critical issues only, such as a site that is down to visitors.


Memorial Day

May 25
May 26
May 27
May 28
May 29
May 30
May 31

Spring Break

March 13
March 14
March 15
March 16
March 17
March 18
March 19
March 20
March 21
March 22
March 23
March 24
March 25
March 26
March 27
March 28

Independence Day

June 30
July 1
July 2
July 3
July 4
July 5
July 6

Labor Day

September 1
September 2
September 3
September 4
September 5
September 6


November 20
November 21
November 22
November 23
November 24
November 25
November 26
November 27
November 28

Christmas/New Years

December 22
December 23
December 24
December 25
December 26
December 27
December 28
December 29
December 30
December 31
January 1
January 2
January 3
January 4

Next Scheduled Maintenance

During network maintenance, the Administrative Dashboard will be closed. You will be unable to make edits or changes to your site during this window. The front-end of all sites should remain active for the entire maintenance window. If you need to access your site dashboard and want to be notified as soon as the maintenance is over, reach out to us via chat and we'll be sure to let you know as soon as admin access has been restored. Thank you!