Support Schedule

Our support team is staffed with normal people who work regular business hours and take holidays and vacations from work. Support chat is available 24/7, but responses will be delayed until active support hours unless the issue is critical.

Full Support

Our support team is operating at normal capacity during our normal business hours, which are 9a-4p Eastern US, Monday through Friday.

Light Support

Minimal staffing and support is available during normal business hours, which are Monday through Friday 9a-4p Eastern US.

Critical Only

Our support team is not available but an emergency team is on call for urgent critical issues only, such as a site that is down to visitors.

Memorial Day

May 27
May 28
May 29
May 30
May 31
June 1

Summer

June 15
June 16
June 17
June 18
June 19
June 20
June 21
June 22
June 23
June 24
June 25
June 26
June 27
June 28

Independence Day

July 1
July 2
July 3
July 4
July 5
July 6

Labor Day

September 2
September 3
September 4
September 5
September 6
September 7

Thanksgiving

November 24
November 25
November 26
November 27
November 28
November 29
November 30
December 1

Christmas/New Years

December 22
December 23
December 24
December 25
December 26
December 27
December 28
December 29
December 30
December 31
January 1
January 2
January 3
January 4

Next Scheduled Maintenance

Jan

03

Monthly Network Maintenance

9:00 am

During network maintenance, the Administrative Dashboard will be closed. You will be unable to make edits or changes to your site during this window. The front-end of all sites should remain active for the entire maintenance window. If you need to access your site dashboard and want to be notified as soon as the maintenance is over, reach out to us via chat and we'll be sure to let you know as soon as admin access has been restored. Thank you!